Exchange Policy
Effective Date: [01-02-2024]
At Toshani, we strive to provide our customers with high-quality clothing and exceptional service. Please read our policy carefully before making a purchase.
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Defective Products: We take pride in the quality of our products, and each item is thoroughly inspected before shipment. In the unlikely event that you receive a defective product, please contact our customer service team at [contact@shoptoshani.com] within 7 days of receiving your order. We will work with you to address the issue promptly.
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Non-Defective Products: For products without defects, we do not offer refunds or exchange. Please review product descriptions, size guides, and specifications before making a purchase. If you have any questions or concerns, feel free to reach out to our customer service team for assistance prior to placing your order.
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Return Authorization Process: If you have received a defective product or face sizing issue, you are eligible for exchange. Our customer service team will guide you through the process. Please do not send any items back without obtaining authorization.
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Conditions for Exchange: The product must be in its original condition with all tags attached. The exchange must be initiated within 7 days of receiving the product. Proof of purchase must be provided.
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Contact Information: For any inquiries regarding returns or refunds, please contact our customer service team at [contact@shoptoshani.com]. We are here to assist you and ensure your satisfaction with our products.
Please note that this refund policy is subject to change, and any updates will be reflected on our website. By making a purchase on Toshani, you agree to abide by the terms outlined in this refund policy. Thank you for choosing Toshani for your clothing needs.