Return and Exchange
Thank you for shopping at Toshani, where we strive to provide you with stylish and high-quality clothing. Please review our shipping and return policy below:
**Shipping Information:**
1. **Order Processing:**
- All orders are processed within 2-7 business days.
- Orders placed on weekends or holidays will be processed the following business day.
2. **Shipping Methods:**
- We offer standard and expedited shipping options during checkout.
- Shipping times may vary based on your location and the selected shipping method.
3. **Shipping Rates:**
- Shipping rates are calculated at checkout based on the weight and destination of your order.
4. **Order Tracking:**
- Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the delivery status.
**Return Policy:**
1. **Defective Products:**
- We strive to ensure the quality of our products, but if you receive a defective item, please contact us within 7 days of receiving your order.
- To initiate the return process for a defective product, please email us at contact@shoptoshani.com with your order number and clear photos of the defect.
- Upon approval, we will provide you with a prepaid return shipping label.
- Once we receive the defective item, we will offer an exchange.
2. **Exchange Policy (Non-Defective Items):**
- If you wish to exchange a non-defective item for a different size or color, please contact us within 7 days of receiving your order at contact@toshani.com.
- Items must be in their original, unworn condition with all tags attached.
- The customer is responsible for the return shipping costs for non-defective exchanges.
- Once we receive the item in satisfactory condition, we will process the exchange.
**Contact Information:**
If you have any questions or concerns about our shipping and return policy, please feel free to contact us at contact@shoptoshani.com. We are here to assist you!
Thank you for choosing Toshani for your fashion needs. Happy shopping!
**Shipping Information:**
1. **Order Processing:**
- All orders are processed within 2-7 business days.
- Orders placed on weekends or holidays will be processed the following business day.
2. **Shipping Methods:**
- We offer standard and expedited shipping options during checkout.
- Shipping times may vary based on your location and the selected shipping method.
3. **Shipping Rates:**
- Shipping rates are calculated at checkout based on the weight and destination of your order.
4. **Order Tracking:**
- Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the delivery status.
**Return Policy:**
1. **Defective Products:**
- We strive to ensure the quality of our products, but if you receive a defective item, please contact us within 7 days of receiving your order.
- To initiate the return process for a defective product, please email us at contact@shoptoshani.com with your order number and clear photos of the defect.
- Upon approval, we will provide you with a prepaid return shipping label.
- Once we receive the defective item, we will offer an exchange.
2. **Exchange Policy (Non-Defective Items):**
- If you wish to exchange a non-defective item for a different size or color, please contact us within 7 days of receiving your order at contact@toshani.com.
- Items must be in their original, unworn condition with all tags attached.
- The customer is responsible for the return shipping costs for non-defective exchanges.
- Once we receive the item in satisfactory condition, we will process the exchange.
**Contact Information:**
If you have any questions or concerns about our shipping and return policy, please feel free to contact us at contact@shoptoshani.com. We are here to assist you!
Thank you for choosing Toshani for your fashion needs. Happy shopping!